In today’s fast-paced e-commerce and logistics landscape, customer expectations are higher than ever. Same-day dispatch, reliable tracking, flexible pickup options, and error-free deliveries have become the new standard rather than a competitive advantage.
Behind the scenes, however, achieving this level of speed and accuracy requires much more than manual workflows or standalone courier tools. It demands a fully connected environment where order data, shipment information, and tracking updates flow seamlessly between systems.

That’s why integrating a Warehouse Management System (WMS) with courier platforms and parcel locker networks is no longer optional — it’s a core requirement for any operation that wants to scale efficiently, reduce errors, and deliver a consistent customer experience.

Why Integration with Couriers and Parcel Lockers Matters

Without direct connection between your WMS and courier or locker networks, your shipping process still relies on manual entry and label generation.
This increases the chance of errors, delays, and extra workload.

With direct integration (as in Servis24 WMS), every step — from shipment creation to delivery and locker pickup updates — happens automatically, with no human intervention.

What Courier and Locker Integration Includes

  • Automatic shipment registration and label generation
  • Tracking and pickup scheduling
  • Real-time delivery status updates
  • Return handling and notifications
  • For parcel lockers:
    • Automatic locker selection based on customer address
    • Reservation of locker space in real-time
    • Pickup confirmation when the user scans the QR code

All handled seamlessly from one interface.

Most Common Couriers and Locker Networks in Croatia & EU

Key Benefits

✅ Faster dispatching: Integrated shipping workflows automate label creation, data exchange and courier selection, significantly reducing handling time per parcel.
✅ Fewer data entry errors: Orders, customer details and shipment data flow directly from WMS to couriers, eliminating manual input and preventing costly mistakes.
✅ Full shipment and pickup visibility: Real-time tracking updates, delivery statuses and locker pickup confirmations provide complete transparency for both warehouse teams and customers.
✅ Enhanced customer flexibility: Customers can choose between home delivery, pickup points or parcel lockers, improving convenience and reducing failed delivery attempts.
✅ Cost reduction through locker deliveries: Parcel-locker networks lower last-mile delivery costs, minimize returns and reduce the operational load on warehouse dispatch teams.

Case Example

A regional e-commerce client integrated Servis24 WMS with Croatian Post and Boxnow lockers, including automated parcel locker assignment.
Result: label generation time dropped from 45s to 8s, and 70% of customers now choose parcel lockers — cutting delivery costs by 15%.

Conclusion

Courier and locker integration represents the next step in smart warehouse automation.
It connects warehouse operations directly to the last mile — ensuring faster delivery, better user experience, and measurable savings.

👉 Servis24 WMS supports major courier and parcel locker integrations in Croatia and across Europe.
If you want to automate both shipping and pickup — contact us for a live demo.